Waiting too long for treatment?
You should not have to wait more than 18 weeks to start receiving treatment from the time your GP refers you, unless you choose to delay treatment, or there is a clinical reason why you should wait longer.
This means that you should get the right care without unnecessary delays. You can find out how the NHS measures 18 weeks below.
If you have any queries about waiting for treatment, you can contact the Patient Advice and Liaison Service (PALS) team on 0800 328 3205.
So how is 18 weeks measured?
18 weeks is measured using clocks. Imagine it as a stopwatch that counts down to 18 weeks (which will be when your treatment should have started).
Start the clock
- Your GP or other primary care clinic refers you for hospital treatment.
- Your clock starts when you book your first appointment, or when your referral letter is received by the hospital.
The clock keeps ticking
You see a consultant (or a member of their team) as an outpatient, either at your local hospital or clinic, and may need the following:
- Tests to diagnose your condition
- Medication or therapy to manage your symptoms until you start treatment
- Referrals to another consultant or department.
Stop the clock
The clock stops if no hospital treatment is necessary or your treatment begins. This includes:
- Being admitted to hospital for an operation or treatment
- Starting treatment that doesn’t require you to stay in hospital (for example, medication or physiotherapy)
- Beginning your fitting of a medical device such as a hearing aid
- Starting an agreed period of time to monitor your condition to see if you need further treatment.
Useful links
- 18 weeks patient pathway (for healthcare professionals)
- What is 18 weeks explained from a patient perspective
