Richmond Primary Care Centre
Richmond Primary Care Centre is a Community Services building housing General Practitioners Services and Community Nursing.
Address details
Richmond Primary Care Centre
299 Bordesley Green East
Stechford
Birmingham
B33 8TA
GP contact and opening times
GP services – Tel: 0121 241 5025
GP opening hours are:
Monday, Wednesday and Friday: 7am to 8.45pm
Tuesday and Thursday: 7am to 7pm
Centre contact and opening times
Community services reception (1st floor) – Tel: 0121 465 2282 (reception staffed between 8am and 4pm)
Centre opening hours are:
Monday, Wednesday and Friday: 8am to 8.30pm
Tuesday and Thursday: 8am to 6.30pm
Note that some of the services provided at the Centre may open at different times.
Our services
The following services are based within the centre. Please check with the relevant services as to what number should be used.
- General Practitioners (GP) services
- Health Visitors
- District Nurses
- Podiatry (call 0121 465 2300 between 8.30am and 2pm Monday to Friday)
- Physiotherapy (All appointment queries 0121 465 2386 8am-4pm)
- Orthopaedic Triage
- Dental Department
- CLIKS (Consultant-led integrated knee service)
- Community Admin
The following services will also be offered in the centre:
- District Nursing Clinics
- Podiatry Education
- Well Baby Clinics
- Development Clinics
- Parent Craft
- Community Midwives
Comments and complaints
Contact Birmingham Community Healthcare NHS Trust for patient feedback and complaints.
I would like to know how i register?
Hi Candice
Have you tried to call the centre using the number above?
Rob Benson
Ecommunications
mailto:rob.benson@benpct.nhs.uk
NHS Birmingham East and North
Hi Rob
I’ve tried to call the centre but nobody answer the phone!!! I’ve been trying for a long time, in the morning and evening and still nothing!!
How can I contact with them??
I just went in filled a new form in about myself and medical history…handed it back that was it ..its a lovely place
Just want to know who ic the contact person or centre manager? tnx
Hi Ann,
If you call the number above – Community Support Services Manager – Tel: 0121 465 2441.
between hours 8.30am – 4.30pm, Monday to Friday.
Hayley
NHS Birmingham East and North
have called ALL 3 numbers above … poor service.. if they cant manage the phones employ someone that can . When your already felling unwell the last thing you want is the noone answering the phone. NOT IMPRESSED.
I was referrefd y gp for physio at the centre but was given the number for solihull. I need to book my first appointment but don’t know who to contact, any help please???
Thanks
You can try the centre reception at: 0121 465 2282. Hope this helps
Rob Benson
Ecommunications
NHS Birmingham East and North
I live under a north sollihull post code can I join the GP service?
Dear Ian
Currently you should register with a GP under Solihull Care Trust. The Government is reviewing how people can choose their GPs.
Hope this helps
Rob Benson
E-communications
NHS Birmingham East and North
They never answer the phones! If I do manage to get through, I dont get an appointment on the basis that its not ‘an emergency’. Admittedly Im not exactly dying but I still need to go! Been trying for the past couple of months and I just cant get an appointment.
This is the worst ever service I have ever seen in my life. When you call no one answers the phone. You get an appoinment after 3 weeks or so I mean if you couldn’t handle it why did you open the centre in the first place. You don’t open on the weekend people like me who go to school or work, I in year 11 so I can’t even miss a day off school for appoinments because I have so many final GCSE exams going on. I’m so ill right now and it’s a saturday so I can’t come in emergency as well. Plus my throat is so swollen up to the bottom of my tongue and it’s killing me I can’t eat or drink. When I get out of bed I’m so cold I start shivering. I can’t even go to the hospital in emergency because you have to wait for a good four hours before they see you and I’m just to weak right now to wait for that long. When this happened to me last year the doctor said it was tonsalitus but I dont even know what medicine to take. Also the services are unorganised my neice keeps getting letters home with someone else’s first name but her own second name for example her name is Anayah [word removed] but she gets letters with names like Amelia [word removed] how careless is that. Also she gets letters telling her she needs injections when she’s already had them like months, weeks or a couple days ago. The doctors are really good but the reception is extremely unorganised and careless. It’s a new built thats why everyone thinks its really good but from inside it’s really bad.
As others I have tried to call with no answer letting the phone ring for long periods at a time!!!
I am a nurse and understand the term duty of care surely this term is relevant to all health serviced!!!!!
I have been told I’m having a pregnancy scan (growth) at this centre but have not had any confirmation letter.
I was trying to confirm the above.
Seriously disappointed with such a poor service!!!
By the way been on the phone the entire time I have been writing this!!
Dear Ferne, Najeeha, Aisha,
Can you let me know if you were trying to contact the GP practice? Please email me direct with this information, and at what date and time this happened. Please do send this through to me direct at rob.benson@benpct.nhs.uk.
Many thanks
Rob Benson
E-communications officer
NHS Birmingham East and North
hi
i would liek to work as a security officer for richmond primary care centre
i have 3 years security expereince
i hold sia licence
+cctv license ]
first aid trained + certificates
fire trained + certificates
i would enjoy working with the nhs security
i am available a.s.a.p to start
could you please tell me or let me no how i could apply 4 a position with your centre
thank you
i also have receptionist 5 years expereince with security and i would like to apply for a position with your nhs centre at
Richmond Primary Care Centre
299 Bordesley Green East
Stechford
Birmingham
could u please email me and i can forward my c.v or drop it at the centre
thanks
Hi Mohammed
Any recruitment will be done by the agencies involved in delivering the work. Do contact them direct for news of any vacancies.
Sorry I could not be of more help
Rob Benson
E-communications
NHS Birmingham East and North
In response to the number of people frustrated by the phones not being answered at the centre, we have put an answer phone message on the reception number 0121 465 2282 so that even when the 1st floor Community Services Reception is not manned the numbers that are most often asked for are given out. Whilst this is not the answer for people who want to get through to other services that they want, we hope that it may point them in the right direction.
Sonia Masters
Richmond Primary Care Centre 1st floor reception
Tel: 0121 465 2282
Must admit I have been with my doctor for years now, service was all pretty good until she moved into the richmond primary care centre, how can you have such a nice building, then no one managing the phone properly and then when you do get through, I have always been put on a triage list where you then have to wait for upto another hour for a doctor to call you back. I moved to Marston green almost two years ago now, wanted to keep the doctor etc, wouldnt mind the travelling to there, but am changing very soon to a more local one.
Hi there
I want to file a complaint to the NHS about the management of this place… they simply don’t want to pick the phone! It can’t be that I leave my phone redialing for hours and not be able to get through! I’ve never had a problem communicating with my doctor before she moved over!
Its not difficult to hire someone that is simply there JUST TO ANSWER THE PHONE! No other admin responsibilities! That will keep the person busy all day for sure!
Thanks
HannaH
Gary Brown, business manager at Iridium Medical Practice at Richmond Primary Care Centre, states:
The phone system at the GP practice at Richmond Primary Care Centre has been experiencing several problems since November 2010. We saw that patient’s calls were ringing out their end of the phone, but were not being received in back reception where all incoming calls arrive. We took repeated efforts with the supplier to fix this issue, which we appreciate is a severe inconvenience to all involved. We apologise to all those who experienced problems.
The phones were eventually fixed in spring 2011, and very few issues have been raised since then. However last week a member of staff did report that a patient was having problems getting through, and there was a noticeable drop in the number of incoming calls. We explained the situation and offered apologies. No other complaints or similar incidents have been reported since, so we are seeing this as a one-off.
As before we will continue to monitor the phone system so that this does not continue, and work with the supplier if any other issues emerge.
If you do have any issues with the phone system, please do contact me at gary.brown@benpct.nhs.uk to let us know. We want to provide an excellent service to our patients and we are sorry for the inconvenience caused.
Gary Brown
Business Manager
Richmond PCC – Iridium Medical Practice