John Taylor Hospice
At John Taylor Hospice, we offer a range of quality specialist medical and nursing care services for people with life-threatening illnesses in a caring and friendly environment. We also offer advice and support for families and their helpers, including pastoral and bereavement support.
The Hospice serves people in Great Barr, Sutton Coldfield, east and north Birmingham, and adjoining areas. We cater for people of any faith.
Our services and facilities
- Day care – you can have your treatment at the Hospice on a daily basis, with no overnight stays
- In-patient care – we offer a range of clean and comfortable rooms
- Community care and hospice at home – we can arrange visits to your home
- Out of hours advice service
- Family support services.
Community Services
A range of services are provided to patients in their own homes. These include:
Specialist nurses
- Provide support and advice about palliative and neurological conditions for patients and families in their own homes
- Empowering people to be cared for in their preferred place of care
- Acting as a resource for information and providing best practice in palliative care
Specialist Multidisciplinary Team
This service aims to offer specialist advice and support to other professionals, patients and carers towards the end of life, with the focus on promoting and maximising control, function, health and living. This is a new team of experienced staff from the following professions:
- Occupational Therapy
- Physiotherapy
- Social Work
- Pharmacy
- Dietetics
Hospice at Home
This service aims to provide care at home for people affected by life threatening conditions. The team work collaboratively with other community services to provide support through respite to meet patient’s physical and psychological needs;
- Support people where they live
- Provide ‘out of hours’ support for patients and their carers
- Reduce inappropriate admissions into hospital
- Help to get patients home from a hospice or hospital
Day Hospice
This service provides advice, support and the opportunity to spend a few hours away from home, to take part in a range of activities including talking to staff, art and craft activities, complementary therapies, as well as social interaction. In addition access to medical staff and other health professionals is available for those who need it.
Inpatient Unit
There are 18 inpatient beds in single, double and four bedded rooms. Multi-bed rooms and the toilets and bathrooms for multi-bed rooms are always same sex. Facilities are available for patients with a wide range of disabilities and assistance for individual needs such as sign language and interpreting are easily provided. Meals are provided flexibly to meet dietary, religious and other individual needs.
- There is portable oxygen to all bed areas and an up to date nurse call system. A quiet room and refreshments are available for visitors.
- Overnight accommodation is available for patient’s relatives if needed. Children are welcome to visit and pets can visit if this is important to the patient.
- Inpatient beds help to support those patients who choose to receive their end of life care at home by providing regular visits to the IPU for planned respite admissions and rapid access to advice and support.
Family Support and Bereavement
A very flexible service offering a range of information and signposting direct to health allied professionals and direct support and counselling for patients and families referred to John Taylor Hospice. One to one and family counselling is available at the hospice, in the home, at health centres or school. Bereavement support is provided to clients and families in a variety of ways to meet their needs including family workshops, telephone counselling/support via emails and text messaging. Access is from other hospice services.
Chaplaincy
All patients, in all services of all faiths and none have access to the Chaplain who can:
- Listen to the patient’s story and their questions
- Care for the patient as a special person
- Respect patients dignity and identity
- Ensure patient’s spiritual needs are met through arrangements with all faith groups
- Value the patient’s beliefs and philosophy of life
- Access to this service is by referral from another hospice service
Advice Line
Advice is available to the general public, patients and professionals 24 hours a day, 7 days a week. Tel: 0121 465 2000.
Other services based at John Taylor Hospice
- Lymphoedema – help for people with this condition
How do I use the service?
Your own GP, district nurse or hospital team can refer you to the Hospice. When a new referral is received at the hospice, the community nurse will contact you directly to arrange a visit.
Contact and address details
John Taylor Hospice
76 Grange Road
Erdington
Birmingham
B24 0DF
Tel: 0121 465 2000
Opening times
The hospice takes in-patients 24 hours. Reception is open from 8.30am to 5pm.
Photo gallery
View the John Taylor Hospice photo gallery on Flickr.
Head of service
Marie Ballard is the head of the hospice. Dr Deedar Bhomra is the Medical Director.
Working with John Taylor Hospice
- View the NHS Birmingham East and North vacancies for the latest jobs.
- Contact the Hospice using the details above if you would like to volunteer
Further information
Useful links and information
- John Taylor Hospice League of Friends website
- John Taylor Hospice community team leaflet (PDF)
- John Taylor Hospice on NHS Choices
Comments and complaints
You can add your own comment below, or fill out the comment slip when we deliver quipment. We value all feedback. Alternatively:
- Contact our Patient Advice and Liaison Service (PALS) for advice on NHS services
- Contact our Complaints team if you feel strongly about a particular issue
As a resident of Chestnut Drive, very close to the hospice, I would like to complain about the noise made on Sunday morning at 4 am by someone clearing the carpark with a JCB tractor. The whole neighbourhood was disturbed. My partner went up to the hospice and spoke to 2 nurses on the night shift, who were upset by the noise disturbing the patients. They asked the driver to stop, which he did. Unfortunately, he started again 5 minutes later. Surely it was not necessary to clear carparks at such an hour? There had been no snowfall since about 4pm, and access was still fine.
My partner logged a complaint with the local police, as the disturbance was so great.
Thank you so much for taking the time and the trouble to bring this inconvenience that was caused to you to our attention.
Could we assure you that the Management and staff at John Taylor Hospice apologises for any disturbance to our surrounding neighbours that occurred during the recent attempts to clear snow and ice from the car parks, entrances and exits of the Hospice during the weekend.
It was unfortunate that due to exceptional weather circumstances we have had to clear snow and ice and grit during the night. This was in response to a severe weather forecast.
We do have an obligation to take the health and safety of our staff and patients extremely seriously and have a responsibility to ensure safe access to and from the building. The nature of our services means that access has to be available 24 hours a day. However please be assured that we have spoken to our contractor to ask them to ensure that at any time past 11.00pm at night, that if snow and ice clearance has to take place that this is done by hand rather than by heavy machinery so as to minimise the risk of disruption to our neighbours.
Once again we would like to apologise for any inconvenience that was caused during these exceptional weather conditions.
Eileen Phillips
Specialist Palliative Care Service
Support Services Manager
John Taylor Hospice