Hodge Hill Family Practice

Hodge Hill Family Practice is a new GP surgery which serves the whole of Hodge Hill as well as its surrounding areas featuring:

Friendly and caring GPs and nurses
Wide range of clinics
Appointments immediately available
To register, walk in or call 0121 213 1240

Address

Hodge Hill Family Practice operates from:
125-129 Shawsdale Road
Castle Bromwich
B36 8NG
Tel: 0121 213 1240
Fax: 0121 213 1241

Opening hours

Monday and Thursday from 8am to 8pm
Tuesday, Wednesday and Friday from 8am to 6.30pm
Saturday from 9am to 2pm

Travel links

Use Google Maps for B36 8NG for driving directions
Transport Direct has general directions, including public transport details
Walkit.com has walking directions

Nearest bus stops are on Chipperfield Road: Buses 94 and 90.

Practice to move in autumn 2011

In autumn 2011, the Hodge Hill Family Practice will move to a new health centre on the same road. Services will include extended access to General Practice, phlebotomy services, community nursing, pharmacy, Birmingham City Council Neighbourhood Office services and a range of clinical and non-clinical facilities that can be used by required services on a bookable basis.

Our clinical team

The practice employs a multi-skilled team of health professionals including male and female General Practitioners (GPs), Advanced Nurse Practitioner, Practice Nurse and Health Care Assistant.

Dr V Chandramani (MBChB MRCGP), male GP
Dr N Hussain (MBBS MRCP MRCGP DRCOG), female GP
Jaswir Dhalivaal (RN INP), Advanced Nurse Practitioner
Dianne Hunt (RN), Practice Nurse
Debra Parkar (RN), Practice Nurse

Registering at the practice

If you live within three miles of our practice and would like to register with us please complete one of the registration forms available from our reception. You will be registering with the practice rather than an individual GP.

Appointments

Please call the surgery to make an appointment to see a GP or nurse.

Please say immediately if your call is urgent and you will be seen the same day. You can expect to see a GP within one or two working days and you have the right to see the GP of your choice.

If you don’t need an appointment within two working days, you also have the option to book up to one month in advance if this is more convenient for you. Appointments with the practice nurse are available within one working day. She can treat you for a wide range of common conditions for which she can prescribe medication if necessary.

All patients need individual appointments so let us know if more than one person in the family needs to be seen. Also, please tell us if you want someone to accompany you during your examination

Telephone advice

If you do not need an appointment but need some advice, the doctor may be able to speak to you by phone between 11am and 12noon.

Home visits

If you are too ill to come to the surgery and need a doctor to visit you at home, please try to ring before 10.30am if possible. Please remember that home visits are primarily for those who are housebound or too ill to go out. Otherwise do try to come to the surgery.

Our services

We offer a wide range of services including the following clinics:

Child health assessments
Immunisations and travel advice
Epilepsy
Well man/ well woman
Asthma/ COPD
Hormone Replacement Therapy
Heart disease prevention
Stop smoking
Diabetes
Family planning/ antenatal clinics
Back to work
Blood pressure services
Smoking cessation
Healthy lifestyle
Weight management

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care. You have a right to know what information we hold about you. If you would like see your records please speak to our practice manager.

Zero tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

We take seriously any threatening, abusive or violent behavior against any of our staff or patients. If patients are violent or abusive, they will be warned to stop their behavior. If they persist, we may exercise our right to take action to have them removed, immediately if necessary.

Patients with particular needs

Our surgery is accessible to patients with disabilities. When booking appointments, please let reception staff know if English is not your first language and we can arrange interpretation and translation services in person or by phone.

Specialist and hospital care

If a GP or another member of our healthcare team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go.

Repeat prescriptions

If you take medication on a long-term basis, you can request your prescription two working days before you run out by posting your prescription in the prescription box. If you are unable to come into the practice please call between 11am to 12noon Monday to Friday and we can arrange a repeat prescription for you.

Complaints

If you are unhappy with any part of our service, you can either submit a complaint direct to the practice:

By phone – 0121 213 1240
In person – ask to speak to the Practice Manager
In writing to the Practice Manager

Alternatively you can write to the Complaints Manager at NHS Birmingham East and North, Waterlinks House, Richard Street, Aston B7 4AA, email complaints@benpct.nhs.uk or phone 0121 380 9025/9162.

When the surgery is closed

For urgent advice and treatment when our practice is closed, please call the practice and listen to the message regarding contacting the out of hours service.

Other local NHS Services

Call NHS Direct on 0845 4647 for free expert NHS health advice and information 24 hours a day (calls charged at local rates) or log onto www.nhsdirect.nhs.uk.

Remember, only call 999 or go to Accident and Emergency if it is really an emergency.

Comments and complaints

Leave your feedback on the NHS Choices entry for Hodge Hill Family Practice.