You said, we did: Washwood Heath Urgent Care Centre

NHS Birmingham East and North undertook a consultation about Washwood Heath Urgent Care Centre in 2009-10.

What was the consultation about?

Consultation on the creation of new urgent care centre in Washwood Heath, following the success of Warren Farm Urgent Care Centre.

Who was asked their views?

The population of Washwood Heath.

What did people say?

Feedback showed the importance of embedding cultural diversity in service provision and understanding local service needs.

What was the result?

The findings helped inform the recruitment of staff with specialised skill sets that would benefit the community, such as local language skills and cultural know-how.