You said, we did: Family Liaison Service

NHS Birmingham East and North undertook a consultation around end of life care services in 2009-10.

What was the consultation about?

Proposals on the development and improvement of NHS services for end of life care.

Who was asked their views?

Local hospitals, carers and the public.

What did people say?

Feedback showed a need:

• for a wider range of services which would enable people to be treated at home
• to promote independent living
• to provide dignified choices for people about where they receive care, and how and where they die.

What was the result?

A Family Liaison Service has been set up to link all services that interact with patients who are at the end of life. Services were piloted in Kingstanding and Sutton Coldfield, with plans to roll out the service across Birmingham East and North in 2010.