Comments for NHS Birmingham East and North http://benpct.nhs.uk NHS Birmingham East and North Tue, 20 Sep 2011 11:01:22 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on Richmond Primary Care Centre by Gary Brown http://benpct.nhs.uk/your-services/health-centres/richmond-primary-care-centre/comment-page-1/#comment-46394 Gary Brown Tue, 20 Sep 2011 11:01:22 +0000 http://nhsben.substrakt.net/?page_id=2432#comment-46394 Gary Brown, business manager at Iridium Medical Practice at Richmond Primary Care Centre, states: The phone system at the GP practice at Richmond Primary Care Centre has been experiencing several problems since November 2010. We saw that patient's calls were ringing out their end of the phone, but were not being received in back reception where all incoming calls arrive. We took repeated efforts with the supplier to fix this issue, which we appreciate is a severe inconvenience to all involved. We apologise to all those who experienced problems. The phones were eventually fixed in spring 2011, and very few issues have been raised since then. However last week a member of staff did report that a patient was having problems getting through, and there was a noticeable drop in the number of incoming calls. We explained the situation and offered apologies. No other complaints or similar incidents have been reported since, so we are seeing this as a one-off. As before we will continue to monitor the phone system so that this does not continue, and work with the supplier if any other issues emerge. If you do have any issues with the phone system, please do contact me at gary.brown@benpct.nhs.uk to let us know. We want to provide an excellent service to our patients and we are sorry for the inconvenience caused. Gary Brown Business Manager Richmond PCC - Iridium Medical Practice Gary Brown, business manager at Iridium Medical Practice at Richmond Primary Care Centre, states:

The phone system at the GP practice at Richmond Primary Care Centre has been experiencing several problems since November 2010. We saw that patient’s calls were ringing out their end of the phone, but were not being received in back reception where all incoming calls arrive. We took repeated efforts with the supplier to fix this issue, which we appreciate is a severe inconvenience to all involved. We apologise to all those who experienced problems.

The phones were eventually fixed in spring 2011, and very few issues have been raised since then. However last week a member of staff did report that a patient was having problems getting through, and there was a noticeable drop in the number of incoming calls. We explained the situation and offered apologies. No other complaints or similar incidents have been reported since, so we are seeing this as a one-off.

As before we will continue to monitor the phone system so that this does not continue, and work with the supplier if any other issues emerge.

If you do have any issues with the phone system, please do contact me at gary.brown@benpct.nhs.uk to let us know. We want to provide an excellent service to our patients and we are sorry for the inconvenience caused.

Gary Brown
Business Manager
Richmond PCC – Iridium Medical Practice

]]> Comment on Richmond Primary Care Centre by HannaH http://benpct.nhs.uk/your-services/health-centres/richmond-primary-care-centre/comment-page-1/#comment-44148 HannaH Mon, 05 Sep 2011 17:10:25 +0000 http://nhsben.substrakt.net/?page_id=2432#comment-44148 Hi there I want to file a complaint to the NHS about the management of this place... they simply don't want to pick the phone! It can't be that I leave my phone redialing for hours and not be able to get through! I've never had a problem communicating with my doctor before she moved over! Its not difficult to hire someone that is simply there JUST TO ANSWER THE PHONE! No other admin responsibilities! That will keep the person busy all day for sure! Thanks HannaH Hi there

I want to file a complaint to the NHS about the management of this place… they simply don’t want to pick the phone! It can’t be that I leave my phone redialing for hours and not be able to get through! I’ve never had a problem communicating with my doctor before she moved over!

Its not difficult to hire someone that is simply there JUST TO ANSWER THE PHONE! No other admin responsibilities! That will keep the person busy all day for sure!

Thanks
HannaH

]]> Comment on Washwood Heath Urgent Care Centre by Heather Walsh http://benpct.nhs.uk/your-services/health-centres/washwood-heath-urgent-care-centre/comment-page-1/#comment-42472 Heather Walsh Mon, 22 Aug 2011 12:24:49 +0000 http://benpct.nhs.uk/?page_id=1531#comment-42472 There have been a few issues concerning the postcode of the Washwood Heath Health and Wellbeing Centre where the Urgent Care Centre is located. The correct and verified postcode is B8 3SW, the details shown on this webpage are incorrect. There have been a few issues concerning the postcode of the Washwood Heath Health and Wellbeing Centre where the Urgent Care Centre is located.

The correct and verified postcode is B8 3SW, the details shown on this webpage are incorrect.

]]> Comment on Richmond Primary Care Centre by Paul Hartland http://benpct.nhs.uk/your-services/health-centres/richmond-primary-care-centre/comment-page-1/#comment-40006 Paul Hartland Mon, 01 Aug 2011 10:19:01 +0000 http://nhsben.substrakt.net/?page_id=2432#comment-40006 Must admit I have been with my doctor for years now, service was all pretty good until she moved into the richmond primary care centre, how can you have such a nice building, then no one managing the phone properly and then when you do get through, I have always been put on a triage list where you then have to wait for upto another hour for a doctor to call you back. I moved to Marston green almost two years ago now, wanted to keep the doctor etc, wouldnt mind the travelling to there, but am changing very soon to a more local one. Must admit I have been with my doctor for years now, service was all pretty good until she moved into the richmond primary care centre, how can you have such a nice building, then no one managing the phone properly and then when you do get through, I have always been put on a triage list where you then have to wait for upto another hour for a doctor to call you back. I moved to Marston green almost two years ago now, wanted to keep the doctor etc, wouldnt mind the travelling to there, but am changing very soon to a more local one.

]]> Comment on Warren Farm Urgent Care Centre by Jayne http://benpct.nhs.uk/your-services/health-centres/urgent-care-centres/comment-page-1/#comment-39072 Jayne Sat, 23 Jul 2011 08:17:12 +0000 http://nhsben.wordpress.com/?page_id=41#comment-39072 I came to the centre as I had a skin condition. I was met by very friendly staff who put me at ease. My wait was less than 10 before I saw the nurse. She was very thorough to the point that she checked with her superior regarding the diagnosis. They were both very compasionate - a quality that I find is not offered by my GP. I would definately recommend you visit the centre. Many thanks for the qualtity service. I came to the centre as I had a skin condition. I was met by very friendly staff who put me at ease. My wait was less than 10 before I saw the nurse. She was very thorough to the point that she checked with her superior regarding the diagnosis. They were both very compasionate – a quality that I find is not offered by my GP.

I would definately recommend you visit the centre.

Many thanks for the qualtity service.

]]> Comment on Birmingham’s Big Idea Bonanza: Your chance to win £2,000 by Dan http://benpct.nhs.uk/about/key-schemes-and-projects/innovations/birminghams-big-idea/comment-page-1/#comment-35264 Dan Tue, 21 Jun 2011 06:50:22 +0000 http://benpct.nhs.uk/?page_id=5520#comment-35264 more trees, less cars? more trees, less cars?

]]> Comment on You said, we did: Stop Smoking services by Rob Benson http://benpct.nhs.uk/listening-to-you/consultations/you-said-we-did/you-said-we-did-stop-smoking-services/comment-page-1/#comment-35165 Rob Benson Mon, 20 Jun 2011 12:43:35 +0000 http://benpct.nhs.uk/?page_id=4888#comment-35165 Take a look at our <a href="/your-services/health-wellbeing/smoking/" rel="nofollow">smoking services</a> for help. Rob Benson Ecommunications NHS Birmingham East and North Take a look at our smoking services for help.

Rob Benson
Ecommunications
NHS Birmingham East and North

]]> Comment on NHS social media – strategy and practice by Mark Burns http://benpct.nhs.uk/blog/2009/11/nhs-social-media-strategy-and-practice/comment-page-1/#comment-34169 Mark Burns Thu, 09 Jun 2011 19:16:15 +0000 http://nhsben.substrakt.net/?p=2074#comment-34169 If you want to attract people to NHS websites, we need to be clear both about what we want from them and why they'd visit one in the first place. One answer to this second question is to research what interests different target groups and link health in with those e.g. pop music, football, computer games, puzzles etc. For more on this approach see my website at www.sexanddrugsandrockandhealth.com (or www.andhealth.org) If you want to attract people to NHS websites, we need to be clear both about what we want from them and why they’d visit one in the first place. One answer to this second question is to research what interests different target groups and link health in with those e.g. pop music, football, computer games, puzzles etc. For more on this approach see my website at http://www.sexanddrugsandrockandhealth.com (or http://www.andhealth.org)

]]> Comment on You said, we did: Stop Smoking services by nafisa http://benpct.nhs.uk/listening-to-you/consultations/you-said-we-did/you-said-we-did-stop-smoking-services/comment-page-1/#comment-33990 nafisa Wed, 08 Jun 2011 11:01:15 +0000 http://benpct.nhs.uk/?page_id=4888#comment-33990 what does the local primary care trust say about smoking? what does the local primary care trust say about smoking?

]]> Comment on Richmond Primary Care Centre by Sonia Masters http://benpct.nhs.uk/your-services/health-centres/richmond-primary-care-centre/comment-page-1/#comment-33756 Sonia Masters Mon, 06 Jun 2011 12:06:11 +0000 http://nhsben.substrakt.net/?page_id=2432#comment-33756 In response to the number of people frustrated by the phones not being answered at the centre, we have put an answer phone message on the reception number 0121 465 2282 so that even when the 1st floor Community Services Reception is not manned the numbers that are most often asked for are given out. Whilst this is not the answer for people who want to get through to other services that they want, we hope that it may point them in the right direction. Sonia Masters Richmond Primary Care Centre 1st floor reception Tel: 0121 465 2282 In response to the number of people frustrated by the phones not being answered at the centre, we have put an answer phone message on the reception number 0121 465 2282 so that even when the 1st floor Community Services Reception is not manned the numbers that are most often asked for are given out. Whilst this is not the answer for people who want to get through to other services that they want, we hope that it may point them in the right direction.

Sonia Masters
Richmond Primary Care Centre 1st floor reception
Tel: 0121 465 2282

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